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5 Restaurant Tech Trends Operators Are Preparing For Now

5 Restaurant Tech Trends Operators Are Preparing For Now

Restaurant technology has not only changed the way we eat and experience food, it’s also impacted how we approach making dining decisions. With speed and convenience at the height of our last-minute choices, on-demand services like UberEATS and Postmates have proved successful. But tech-minded operators must always be thinking steps ahead in order to keep up with consumers.

Below, we ask a variety of operators and industry experts what one tech trend they see on the horizon that they’re preparing for (and, in some cases, rolling out).

5 Restaurant Tech Trends Operators Are Preparing For Now

1. In-House Accommodations for On-Demand Delivery

“The largest tech trend is the food on-demand trend, which allows customers to order from restaurants from their computers and mobile devices, to be delivered to the location of their choosing,” says Jeremy Morgan, CEO at Tava Indian. “Historically, there have been several restaurant chains that have succeeded by building their entire operating platform around this model — the largest pizza companies and some sandwich QSRs pioneered delivery for the industry. But what is different about this trend is that it is enabling large-scale delivery platforms for restaurant companies that wouldn’t traditionally deliver. Taking the logistics of managing a delivery fleet is a huge enabler. However, restaurants will need to find new, innovative ways to integrate IT into their restaurants to allow for receiving orders, accepting (and reconciling) payments, and appropriately executing delivery orders across several vendors. At Tava, we’re preparing for this by creating a single point of contact for all delivery orders, regardless of who places it (e.g., Postmates, Eat24, etc.), and developing our operating platform to accommodate the additional business that will come from outside the four walls.“

Fast casual restaurant Roti is taking things one step further.

“Food delivery continues to move well beyond pizza and the local Chinese place,” says Peter Nolan, chief brand officer at Roti. “Third-party aggregators like GrubHub/Seamless showed customers that they can pick from a huge variety of restaurants and, within a few clicks, order their food. Companies like Postmates, Caviar, Sprig, UberEats, and Maple are all, in their own ways, raising the bar on food delivery. Now customers in many cities can order really good food at a decent price in just a couple of clicks. This significantly alters the competitive landscape for all restaurants. At Roti, we are updating our POS system to a system that excels at mobile ordering integration, exploring all third-party delivery options, and looking at expanding our own in-house delivery program.”

Read the full article here on foodabletv.com.

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